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644jilli is committed to being clear about what information we collect when you open an account, how we use it, and what choices you have over it. Access to this platform and the rights described here depend on your local law and eligible regions.
When you create or use a 644jilli account, we collect information that is necessary to run the service — your registration details, device identifiers, session logs and, where you use a payment method such as Upay or Bank Transfer, the transaction reference data associated with that payment. We do not store your full payment credentials; those remain with the payment service you choose. The data we hold is used to operate your account, verify activity, handle support requests and improve how the platform functions on your device. We keep data for as long as your account is active or as required by the applicable rules of the region in which you access the service. If you close your account, we retain only what we are obliged to keep under those regional rules and delete the rest in line with our internal retention schedule. Your use of this policy and the rights it describes is subject to your local law and the eligible regions where 644jilli operates. We do not sell your personal data to third parties for their own marketing use.
This policy applies to information processed directly by 644jilli. It does not extend to third-party services that have their own separate terms — for example, the payment networks you use to fund your account or the game content studios whose titles appear in the lobby. Understanding the boundary helps you know where to direct questions about your data.
Login records, email address, device type and session timestamps collected when you open or use your 644jilli account — all of this falls squarely within this policy.
When you use Upay or Bank Transfer, we hold the reference ID and status returned to us. The full payment flow is governed by those providers' own policies, not ours.
Game session data generated while you play titles from studios such as Microgaming or Spadegaming is processed by us for account records. Studio-level analytics remain with each studio under their own data terms.
Any external site or service linked from our pages operates under its own privacy terms. We have no control over how those third parties collect or use information once you leave our platform.
You have concrete options under this policy, and we want to make them easy to act on. If you want to see what information we hold on your account, the starting point is the account settings area — open your profile, navigate to the data or privacy section, and follow the instructions shown there. If something looks wrong, such as an outdated email address or a transaction reference that does not match your records, you can submit a correction request through the support route described in the section below. For questions about how long we keep specific data, or whether a particular record has been removed after you close an account, our policy contact path handles those queries directly. Eligibility to exercise these rights may depend on the applicable regional rules where you access the service — we will tell you clearly if a specific request falls outside what the local framework allows. We aim to acknowledge every data-related request promptly, and we will confirm the outcome in writing to the contact address on your account.
Open your account profile and navigate to the data or privacy section. The fields shown there reflect what we currently hold for your account, including login history and payment references.
If your registered email, phone number or any account detail is wrong, submit a correction request via the support contact route. We will confirm the update once it has been applied.
For questions about retention periods, deletion timelines or how a specific data type is used, contact us through the policy support route. We handle these separately from general account queries.
If you want to close your account and understand what data is retained afterwards, reach out through our published support channel. We will walk you through what is kept, why, and for how long under regional rules.
If you have a question about this policy, want to exercise a data right or need to report a concern about how your information has been handled, use the contact routes published on this site. We do not invent channels or hours we cannot stand behind — the routes below are the ones visible on the platform.
Open the chat widget on any page of the site to reach the support team directly. For privacy-related queries, describe the data concern clearly so the team can route it correctly.
Send your privacy request or data question to the support email address listed in the Help section of your account. Include your registered account email so we can locate your record.
The Help section inside your signed-in account area contains published policy documents and a form for submitting data requests. This is the route for formal correction or deletion requests.
We apply access controls, encrypted connections and session-level security to protect information held in your account. This section covers the practical measures in place and how you can manage certain settings yourself.
We use cookies to keep your session active and remember your device preferences. You can review and adjust cookie settings through your browser. Disabling certain cookies may affect how the platform functions on your device.
Active account data is retained for as long as your account remains open. After closure, we keep only what regional rules require and delete the rest according to our internal schedule, which we can confirm on request.
We do not store full Upay or Bank Transfer credentials. We receive and log only the reference and status data returned by the payment network, which is enough to match the transaction to your account.
Account data is accessible only to authorised internal teams with a need to handle it — support, compliance and security. We do not pass your personal information to third parties for their own commercial use.
These questions reflect what account holders in Bangladesh commonly ask about how their data is handled, what rights they have and how to act on them. If your question is not covered here, use the support routes listed in the contact section above.
We collect the registration details you provide — email address, phone number and any identity verification data required — along with device identifiers, session logs and, when you transact, the reference data returned by Upay or Bank Transfer. We do not collect more than what is needed to run your account.
Once your account is closed, we delete data that is no longer necessary. We retain only what applicable regional rules require us to keep. The exact period depends on the rules of the region in which you accessed the service. You can request confirmation of the specific timeline through our support route.
Yes. Open your account profile and navigate to the data or privacy section to review the information we currently hold. For a fuller record or a formal access request, contact us through the email support route or the account Help Centre form, and we will confirm the details in writing.
We do not sell your data to third parties for their marketing use. Information is shared only where necessary to operate the service — for example, passing a payment reference to Upay or Bank Transfer to confirm a transaction — or where we are required to do so under regional rules.
Submit a correction or deletion request through live chat, the support email address in your Help section, or the data request form in your account. Include your registered email so we can locate the record. We will confirm the outcome once it is processed.
This policy covers data processed directly by 644jilli. Studios such as Microgaming, Spadegaming, Bigtime Gaming and JDB supply game content and operate under their own data terms. If you have questions about how a studio handles data, refer to that studio's published policy.